Schedule Your Complimentary 60-Minute Wellness Consultation

ChARM PHR is a Personal Health Record (PHR) portal to manage health information of patients, for themselves and their families. Patients can store their current and past medications, lab results, record health vitals and track progress using the built-in reports. All the health information is available online, thus avoiding rummaging of files to find past lab results.

Patient Portal enables patients to share lab records with physicians and also allows patients to view the documents shared by their physicians. Patients can request appointments with their care team, which gets securely notified to the physician’s ChARM EHR account. When the physician confirms the appointments, and shares pre-appointment questionnaires, patients can fill them up from their PHR account, so that the physician can know about the patient’s health information better, before the patient checks-in into the practice.

You can register a patient portal account by accepting the invitation email sent by your practice.

If you have not received the invitation email:

1. Check the SPAM folder.
2. Contact your practice and check if your practice has enabled PHR account for you or not.
3. In case you have missed the email, ask your practice to resend the invitation, after cross-verifying your email address.

Once you have the invitation email, follow the steps below to register your account.

Step 1: 

1. Click on the invitation link.
2. Enter patient’s date of birth.

DOB verification is done to confirm that you are authorized to access this patient’s medical records.

Step 2:   

1. Choose your preferred username (Login ID) and password. Username and Password are case sensitive. Hence make sure that you enter them in proper case.
2. Enter the text that you see in the image and click on ‘Submit’.

Note:   If the username that you have entered is already in use, you will be asked to enter a different name.

Please remember the username and password. In case, if you forgot the password, use the ‘Forgot Password’ link on https://charmphr.com/ to reset your password.

Once the account registration completes, you will be automatically redirected to patient portal and also you will get a Welcome Email. 

In addition, you can also login to patient portal from ChARM PHR home page at https://charmphr.com

Note: ChARM PHR employs strict privacy rules. No one can look at the data except you or those designated by you.

You can fill pre-appointment questionnaires shared by your practice prior to your office visit. This significantly reduces the time you spend in waiting room during appointment and helps your provider to know about you in advance. When your practice shares such questionnaires with you, you will get an email notification. In addition, the Timeline view will show you the notification, and the main menu will get updated with count in bracket.

You can fill pre-appointment questionnaires from 'Timeline' or 'Appointments' or 'Questionnaires' section.

Choose a questionnaire, fill the details and click on 'Save' for to save it as draft. Once you complete filling the questionnaire, you can click 'Submit' to send the document to the practice. 

The ‘Current’ tab lists the questionnaires to be filled for your upcoming appointment. The ‘Past’ tab lists the questionnaires filled for previous consultations. 

Note:

1. Make sure to click on the Save button once you fill a questionnaire. Otherwise, your inputs will not be recorded. Follow this for every questionnaire that you fill.
2. Questions marked with red asterisks are mandatory to be filled
3. You can partially fill a questionnaire, save and continue it later.
4. You can edit the questionnaire till you go for consultation. Once the consultation starts, you cannot edit the questionnaire.

Create a Folder

You can create your own folder using the '+' icon present next to 'Folders'. Provide a 'Folder Name' and 'Folder Description' to create the folder. 

Upload Documents

You can upload your documents using Upload button present in the 'Documents' section. While uploading, you can select the folder, to save the document to that folder. 

Share Documents 

You can share your documents to your practice and to others(non practice members) from the following places

1. Using “Share” link in 'Quick Menu' bar
2. Using “Share” option in “Documents” section

Quick “Share” menu is already explained. Let us see the share option from “Documents” section.

Share Option in Documents  

You can share your documents from either 'Bulk Action' bar or 'Row Action' bar.

Bulk Action Bar - Contains links to perform group actions like share, delete, move, etc.  This can be view by selecting the check box present against each of the row.

Row actions - Contains links for actions that can be performed on that row.

Share Documents with Practice

When you select “Single” or “Bulk” share option as shown above, the following dialog will be shown 

 'Secure Messaging' enables two-way communication between you and your practice member. With this, you can

• Send Messages
• Send copy of your documents as Attachments

Send a Message to Your WOW Wellness Provider:

 Message can be sent from two places:

• Using 'Send Message' from 'Quick Menu' bar
• Using 'Compose' from 'Messages' section

When you click the 'Send Message' or 'Compose' the compose dialog will be shown as below.

 Steps:

1. Select /Enter the practice member in 'To' field
2. Fill in the 'Subject' field
3. Attach the documents to be sent using attachment button shown in the dialog
4. Type in your message for the provider
5. Click on 'Send' button to send the message

Message will be delivered to the respective practice member and copy of the Sent message will be available in “Sent” folder.

Receive a Message from Your WOW Wellness Provider:

 When your provider sends a message:

• You will get a notification to your personal email
• You will get a notification message in your Time Line
• Unread messages count gets updated in the 'Messages' menu

Click on the message to view the details.